OPERATIONAL ANALYSIS & IMPROVEMENT
Know how your
business actually works.
As a business grows, costs get buried, processes drift, and decisions start relying on assumptions that may no longer be true.
Get a clearer view of what is working, what is costing you, and where better information could change the decisions you make.
Hands-on operational experience, backed by detailed business and data analysis.
Operational analysis • Process improvement • Data-driven decisions
Niki Techen
Operational Consultant
A clearer view of your business.
Operations/ Economics/ Processes/ Decisions
WHERE THE QUESTIONS START
Complex businesses create questions dashboards can’t answer.
Revenue, margin, and sales reports tell part of the story. The harder questions usually sit underneath them: what things actually cost, why performance differs, where processes are breaking down, and which decisions are based on incomplete information.
01
Business & Data Analysis
Turn disconnected numbers into answers you can actually use: what is happening, what is driving it, and what deserves attention next.
02
Sourcing & Purchasing
Find out whether the way products are identified, evaluated, and purchased is consistently producing good decisions—or quietly introducing avoidable risk.
03
Processes & Workflows
See where growth has created duplicated work, manual fixes, weak controls, bottlenecks, or operational debt that now costs more than it used to.
04
Amazon Operations Analysis
Understand what your Amazon business actually earns after returns, recovery, prep, inventory costs, and the operational realities behind the sale.
Occasionally found away from the spreadsheets
WHY NIKI
Deep analysis is only useful if you can act on it.
Every business keeps records: orders, invoices, inventory, job costs, spreadsheets. The useful part is turning them into something you can understand, challenge, and use when making decisions.
For a decade, I’ve operated data-driven businesses directly, including on Amazon, and I’ve spent more than 20 years working with business owners, teams, and operational systems. That experience helps me connect what the numbers say with what is actually happening inside the business.
You work directly with me throughout the analysis, from the first conversation to the walkthrough of your findings.
FROM QUESTION TO DECISION
Understand what is happening. Then decide what to do about it.
No generic checklist. The work starts with the questions your business cannot currently answer and follows the evidence wherever it leads.
01
Establish what is actually happening
Look beyond the headline numbers and understand the processes, costs, and decisions underneath them.
02
Find the drivers
Connect operational data, financial impact, and business context to determine why the result looks the way it does.
03
Decide what deserves attention
Separate meaningful problems from noise, quantify the impact where possible, and leave with a clearer set of priorities.
WHAT BETTER VISIBILITY CAN REVEAL
Small assumptions can become expensive at scale.
Examples of the costs, losses, and opportunities that headline figures can hide.
Selected findings and results from prior analysis and operational work. Details have been generalized or anonymized.
4x
Modeled prep cost was more than four times the initial working estimate
Actual modeled prep cost was more than four times the initial working estimate. Imagine doing something 10,000 times each month not knowing that your cost is more than 4 times higher than your assumption.
$100K+
Six-figure losses in six months
Excessive returns had resulted in one client incurring six-figure losses over a six-month period from a single brand. Analysis showed the actual costs of returns and repeat returns, which helped the client optimize their sourcing process.
15%
ROI improvement
The business increased their ROI by 15% once they incorporated all their available data into their purchasing decisions.
1/3
Margin impact
Including warehouse labour reduced the modeled contribution margin by roughly one-third.
FROM PEOPLE I’VE WORKED WITH
What working together looks like.
CLIENT TESTIMONIAL
I still go to him when I need help with Amazon reports and making sense of the numbers. Whether it’s sales by category, assigning costs to products, or pulling together information I need for external service providers, I know I can come to Niki, and he’ll figure out how to get the right data and turn it into something useful.
He’s very good at looking at how a business is operating, finding the right information, and building a practical way to make better decisions from it.
CLIENT TESTIMONIAL
What impressed me most was Niki’s ability to work through large amounts of complex and sometimes imperfect business data, identify meaningful patterns, and present his findings in a clear, organized, and actionable manner. He demonstrated both strong technical analytical skills and a practical understanding of how businesses operate.
His final report was exceptionally detailed and represents a valuable resource that we expect to reference regularly as we refine our operations and implement improvements. The insights he provided have the potential to meaningfully improve our profitability, efficiency, and overall decision-making.
START WITH THE QUESTION
What would you like to
understand about your business?
Maybe you know exactly where the problem is. Maybe something simply feels off. Maybe the numbers look fine, but you are no longer confident you understand what is happening underneath them.
Start there.
Tell me what you are trying to understand and where the uncertainty is.
Based on Vancouver Island, Canada.